With the Verghis Group

Your Strategy Survives Reality

Leaders, you know AI isn’t a silver bullet.

You know it demands more than technology—it requires understanding where operational flow supports adoption and where it doesn’t. We diagnose the environment before you deploy, then address what’s broken so execution can hold under pressure.

Phil Verghis. Verghis Group.

For leaders driving complex customer success, support, IT, and operations teams—scaling people, technology, and AI-powered processes with execution frameworks that endure and adapt.

You’ve invested in smart people and sound strategy. We help you turn that investment into execution that holds—by co-creating systems your teams help shape, sustain, and scale—through focused, practical collaboration that delivers lasting results.

Execution doesn’t fail in one moment. It drifts—quietly, across functions, beneath metrics that still look fine.

Our approach starts with diagnosis—revealing where execution accelerates and where it breaks across your organization—then addresses the specific mechanisms creating friction. The result: decision architecture your teams own, and a foundation that AI and new initiatives need to succeed.

Starting with a 30-day diagnostic, the approach is designed to be fast and repeatable—empowering your teams to see what’s broken, fix what matters, and lead change themselves.

What Leaders Say About Working with Verghis Group

Select Clients:

“Phil’s thought leadership, operational excellence and passion for customers are traits that will make him an invaluable asset to executives seeking to leverage the power of their customer base. Phil is highly respected in the service and support industry, and we benefited significantly from his development of a superlative support organization here at Akamai.”
— George Conrades, Executive Chairman
Akamai Technologies
“Phil Verghis-san is a visionary who combines a deep understanding of the complexities of delivering outstanding service around the world with an ability to constantly innovate on behalf of customers.
— Tatsumi Yamashita, CEO,
HDI-Japan/ThinkService K.K, Japan
“Among the best minds in his field.”
— Call Center Magazine
“Phil simply ‘gets it.’ He understands our business and the corporate challenges we face and he knows complex, global, mission-critical support. I rely on Phil as a trusted advisor and call on him often to work his magic.”
— Bill Stockton, Director Application Infrastructure,
Deutsche Bank
“Brilliant Strategist and Innovator”
— Service and Support Professionals Association